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Return & Refund Policy – Rajput’s

Last updated: [16.11.2025]

Thank you for shopping at Rajput’s. We want you to be fully satisfied with your purchase. If for any reason you would like to return an item, please review our policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, your item must be:

  • Unused and unworn

  • In the same condition as received

  • Free of perfumes, deodorant, makeup, or other marks

  • Without signs of wear (such as stretching, fibers pulled, or pilling)

  • With all original labels, tags, and packaging intact

Items that do not meet these conditions cannot be refunded.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or discounted items

  • Used or damaged products

  • Any item returned without original packaging or tags

  • Personalized or custom items (if applicable)

3. Return Process

To initiate a return, please contact us at:
[rajputs.europe@gmail.com]

Include your:

  • Order number

  • Reason for return

  • Photos (if reporting defects or delivery damage)

We will reply with return instructions and the return shipping address.

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs.

  • We recommend using a tracked and insured shipping method.

  • Rajput’s is not responsible for lost or damaged return shipments.

5. Inspection & Refunds

Once we receive your return, we will inspect the item within 3–5 business days.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–7 business days for the refund to appear in your account

  • Original shipping charges are non-refundable

If the item shows signs of use or does not meet the return conditions, we may reject the return and send the item back to you.

6. Exchanges

If you wish to exchange your item for another colour or product, please contact us.
Exchanges depend on stock availability.

7. Damaged or Incorrect Items

If your product arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photos/video of the issue and the packaging

We will replace or refund the item at no cost to you.

8. EU & Swiss Consumer Rights

This policy complies with Switzerland’s legal requirements and aligns with EU consumer protection rules for online purchases.

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